
FAQ
When will my order be shipped?
When will my order be shipped?
We usually process orders within 1–2 business days, after which they are carefully prepared and shipped. A tracking link will be sent to you as soon as your order has been shipped.
What payment methods are accepted?
What payment methods are accepted?
We accept payments via American Express, Visa, Mastercard, iDEAL, Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are 100% secure thanks to our certified payment partner.
How do I track my order?
How do I track my order?
As soon as your order has been shipped, you will receive an email with a Track & Trace link so you can keep track of your delivery status.
Can I return an item?
Can I return an item?
Yes, you have 30 days from the date you receive your order to return it if you are not completely satisfied. The process is simple and we are here to help you every step of the way.
Have a question or need advice?
Have a question or need advice?
You can contact us via: contact us
We will be happy to help you.
Built by two dreamers. Worn by women & men who lead.
23 years ago, my wife and I started Hela with a simple belief — that clothing should do more than dress the body. It should empower the woman and man wearing it.
From a small studio and a shared vision, we created a brand defined by bold silhouettes, refined details, and timeless confidence. Today, Hela stands for strength, elegance, and the modern woman and man who owns every room she walks into.
Hela is more than fashion. It’s a feeling.
Discover pieces designed to elevate your presence, shape your story, and celebrate who you are becoming.